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FAQ

How can I contact your team??

You can reach us through our contact form on the website, email, or phone. Visit our "Contact Us" page for detailed options.

What is your average response time??

We usually respond within 24 to 48 hours during business days. Some inquiries may take longer depending on their complexity.

Do you offer support on weekends??

Our customer support operates Monday to Friday. Any messages sent over the weekend will be addressed as soon as possible on the next business day.

Can I call directly instead of emailing??

Yes, if a phone number is provided on our "Contact Us" page, you’re welcome to call during the specified business hours.

What information should I include in my inquiry??

Please provide your full name, a detailed description of your issue or request, and any related order or account information to help us assist you efficiently.

Not found the answers? Send us a message to our support email.

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Please refrain sending multiple message and wait for 24 hours for us to response your previous messages. Sending multiple messages may result in getting blocked!